Exchanges & Returns
Information about the site and products.
Food products
The original store’s policy describes exchanges under specified conditions for food products. Keep your proof of purchase, packaging and batch information for review.
Requesting an exchange
The published policy specifies seven days for unopened products in original packaging, and 48 hours to report damage on arrival with photos and an order number. Contact the company before returning a product.
Review & confirmation
The team confirms eligibility, procedure and costs. Company approval is required before live trading; this does not affect rights provided by applicable law.